Profile

Experienced professional with over 8 years in the field, passionate about delivering high-quality results and collaborating with cross-functional teams. Proven track record of leading successful projects and mentoring junior colleagues.

Experience

Senior Manager Mar 2020 – Present
Acme Corporation · New York, NY
Lead a team of 12 professionals, driving strategic initiatives and improving operational efficiency by 30%. Managed an annual budget of $2M and delivered 5 major projects on time and under budget.
Team Lead Jun 2017 – Feb 2020
Bright Solutions Ltd · Boston, MA
Supervised a cross-functional team of 8, implemented agile workflows, and reduced delivery cycle by 25%. Collaborated with clients across 3 continents.
Specialist Jan 2015 – May 2017
StartUp Inc · Remote
Contributed to the development of core service offerings, onboarded 20+ enterprise clients, and maintained a 98% client satisfaction score.

Internships

Intern Analyst Jun 2014 – Aug 2014
Global Corp · Chicago, IL
Supported senior analysts with data research and preparation of client presentations.

Education

Master of Science – Business Administration 2013 – 2015
University of New York · 3.9 GPA
Specialisation in Strategy and Innovation. Dean's List 2014 & 2015.
Bachelor of Arts – Economics 2009 – 2013
State University · Cum Laude

Projects

Enterprise Transformation Programme Apr 2021
Agile, Jira, Tableau
Led end-to-end transformation for a 500-person division, including process reengineering and technology adoption.
Client Portal Redesign Jan 2019
UX Research, Figma, Stakeholder Management
Spearheaded redesign of the customer-facing portal, increasing NPS by 18 points.