Experience
Senior ManagerMar 2020 – Present
Acme Corporation, New York, NY
Lead a team of 12 professionals, driving strategic initiatives and improving operational efficiency by 30%. Managed an annual budget of $2M and delivered 5 major projects on time and under budget.
Team LeadJun 2017 – Feb 2020
Bright Solutions Ltd, Boston, MA
Supervised a cross-functional team of 8, implemented agile workflows, and reduced delivery cycle by 25%. Collaborated with clients across 3 continents.
SpecialistJan 2015 – May 2017
StartUp Inc, Remote
Contributed to the development of core service offerings, onboarded 20+ enterprise clients, and maintained a 98% client satisfaction score.
Internships
Intern AnalystJun 2014 – Aug 2014
Global Corp, Chicago, IL
Supported senior analysts with data research and preparation of client presentations.
Projects
Enterprise Transformation ProgrammeApr 2021
Agile, Jira, Tableau
Led end-to-end transformation for a 500-person division, including process reengineering and technology adoption.
Client Portal RedesignJan 2019
UX Research, Figma, Stakeholder Management
Spearheaded redesign of the customer-facing portal, increasing NPS by 18 points.
Education
Master of Science, Business Administration
University of New York
2013 – 2015
Bachelor of Arts, Economics
State University
2009 – 2013
Skills
Project ManagementStrategic PlanningData AnalysisTeam LeadershipMicrosoft ExcelPublic Speaking
Languages
EnglishNative
SpanishFull Professional
FrenchProfessional Working
Certifications
PMP – Project Management Professional2018
Certified Scrum Master (CSM)2020